With a single, shared view of your customer information available in a collaborative space, traditional silos and barriers are a thing of the past. With all the tools your people need, right where they want them, your employees can deliver their best work, from anywhere. Imagine your sales reps being able to update opportunities right in Slack, or service agents being able to access and close tickets all in one place. Slack adds a layer of engagement, further improving alignment across your organisation while boosting productivity. Salesforce Customer 360 unites every department, from marketing to sales to commerce to service to IT, all on one integrated platform. 1 CRM, integration, and analytics platform with the world’s most innovative communications platform unlocks all sorts of new business-driving capabilities. Salesforce and Slack are both powerful business tools on their own. In its latest financial results, Salesforce generated total revenues of US$7.3 billion, an increase of 26 per cent year-on-year and the company said it expects a contribution of US$1.5 billion in sales from Slack in its 2023 fiscal year.What are the benefits of using Salesforce and Slack?

Since acquiring Slack, Salesforce has continued to benefit financially from the ongoing popularity of the messaging platform.

“We’ve done this by delivering real-time insights from systems of record like Salesforce to systems of engagement like Slack, bringing together information and actions that customer-facing teams need to close new deals and support existing customers.” “We’ve been a leader in the industry, working with some of the fastest-growing companies in the world, including Salesforce and Slack,” Troops’ CEO and cofounder Dan Reich wrote in a blog post.

Founded in New York in 2016, Troops aims to help streamline the data management process and provide users with real-time insights surfaced from ‘systems of record’ like Salesforce, Hubspot, and Zendesk, into ‘systems of engagement’ like Slack, and Microsoft Teams using software bots.

Salesforce own slack